This course provides employees of all levels with a basic awareness of the kind of incidents their company could be faced with and the response such incidents might elicit from the media.

The course centers around practical telephone training which allows employees to simulate their responses to unsolicited incoming media calls at the time of a crisis.

Everybody is given the opportunity to answer calls and responses are analysed and discussed as appropriate.

Participants are also trained how to effectively manage a situation where the media might be waiting outside their homes or offices.

Sample Programme